For Digital Download Products:
Please be aware that once you access or download any digital content that you purchase, you forfeit the right to cancel or request a refund for that purchase.
For Virtual/Personal Colour Analysis and Online Personal Styling Orders:
If you order our Virtual Colour Analysis or Personal Colour Analysis service, please follow the instructions carefully. Once we receive and confirm your photos and start your analysis, we cannot offer you a refund.
Before you order our Online Personal Styling service, please complete the Online Style Survey using the same email address as your order. We will analyze your survey results and prepare style tips and outfit and accessory suggestions based on your responses. Please note that this service is non-refundable once you receive your style combinations via email.
We have no connection with any brands or stores we recommend buying from; we do not guarantee and accept no legal liability arising from or connected to the accuracy, reliability, currency or completeness of any material on any linked site we recommend.
For Print On-Demand Orders:
Our return policy allows for refunds only in cases of damaged or mislabeled products. Unfortunately, we cannot accommodate returns or exchanges for products purchased due to buyer's remorse or wrong size selection. Claims for defective or damaged items must be submitted within 30 days of receiving the product. If you receive a damaged item, please send us detailed photos of the product and a description of the issue to email@example.com, and we will send you a replacement free of charge.
Please note that we create all products on demand, so exchanging a product for a different size means producing an entirely new item. Therefore, we cannot issue a refund for an order due to an incorrect size selection. Please refer to our size chart carefully before placing your order.
Additional shipping charges may apply if an order is unclaimed at customs, returned or refused, or if the address provided is incorrect. We ask that you double-check your address to ensure accuracy, including matching the city and ZIP code. If a package is returned to us due to an insufficient address, you will be responsible for the reshipment costs. Please note that we do not provide refunds for carrier errors.
If a package is lost in transit, please contact us within 30 days of the estimated delivery date. We recommend reaching out to the shipping carrier to locate your lost order before filing a claim.
Finally, we do our best to provide accurate images and descriptions of our products. However, we cannot guarantee that colours and details will always be 100% accurate, and sizes may sometimes be approximate.
For Style Box and My Designer Boutique Orders:
When you purchase our service, we will send you a style box containing products chosen by our stylists based on the results of your Style Survey. Please note that this policy refers to the style box as "style box" or "mystylebox." We aim to ship your style box within ten business days of your purchase, but shipping times may vary depending on your shipping choices or third-party shipping companies' operation schedules. We reserve the right to refuse shipping to any address outside of our geographical operating area or any address associated with fraudulent purchases.
Orders may only be placed online. For security reasons, we can't take orders by phone.
You may choose a one-time purchase or a periodic subscription for your style boxes. Subscription box shipping dates are automatically scheduled from the date of your purchase. When you purchase a style box, our "Styling Service Fee" will be added to your purchase price. This fee covers your boutique styling service for each box and is non-refundable.
By submitting your payment information, you authorize us to charge your credit card or other available payment methods according to these Terms. If you subscribe to automatic delivery, we will charge the Styling Fee to the card or other payment method on file regularly, based on the frequency you selected, until you cancel automatic delivery by clicking the "Manage My Subscription" link on your Account homepage when you log in. You may choose to stop receiving automatic delivery at any time at least ten business days before your style box is due to ship.
You may try the items in your style box for a three-day period starting from the date you receive them. If you have similar items or items that you are not comfortable wearing in your box, you may return them by following the instructions we will send you via email.
If you fail to return the items in 3 days, we will assume you will keep them, and no refund request will be accepted. The items are your responsibility until they reach our return address. This rule applies to all products in your Style Box and products you buy from our My Boutique Section. Please note that we keep limited stock for designer outfits. They are Made-to-Order; some can be customized according to your needs and taste. Therefore delivery times may vary. Handmade items may take longer than regular items.
The price range of the items in your style box will be determined based on your selected box price. If there is any balance between the Mystylebox price and the total price of the items you choose to keep, it will be debited directly from your account.
It is not possible to exchange items purchased in your style box. If you wish to exchange an item, you must return it for a refund and place a new order. All returns for a refund must be in line with this policy.
Products should be returned unworn, unwashed, in their original condition and packaged (This includes any branded bags for footwear and boxes for jewelry) with all the tags intact. They will not be refunded if they are damaged or have signs of being worn. This rule applies to all products in your Style Box and products you buy from our My Boutique Section.
We aim to process your return within ten business days. Your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days. You will receive an email confirmation once the refund has been processed.
Depending on the issuing bank, the refund may take up to two billing cycles to appear on your statement. If you haven't received a refund, first recheck your bank account.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all this and still have not received your refund, please contact us at firstname.lastname@example.org.
Once the order is placed, you cannot modify your payment method. We cannot process refunds against credit cards that have been marked as lost or that have expired. In this situation, we can process a wire transfer. Please get in touch with email@example.com if this occurs.
Please note that shipping fees are not refundable.
You must pay state and local sales taxes that apply to your order where we elect or are required to collect and remit such taxes. Taxes are not refundable.
We do not store the items in your style box. We collect the items at their retail prices. Suppose there is any price change (such as a discount, promotion, sale or price drop for any reason, such as campaigns or special day promotions) on these items after we have shipped them. In that case, we are not liable for these changes, and we will not make any price adjustments and refund the price difference after your purchase date.
To return your product, you should mail your product to:
Mystylebox, 1901 Yonge Street, Unit 306 M4S1Y6 Toronto, ON Canada